This Privacy Policy explains how syok99 collects, uses, stores, shares, and protects personal data belonging to registered players and visitors to the syok99 platform. Please read it carefully alongside our Terms & Conditions.
syok99 collects registration data, identity verification documents, payment information, device and session data, and gameplay records. Only data necessary for account operation and regulatory compliance is collected.
All data transmitted to and from the syok99 platform is encrypted using 256-bit SSL. Sensitive data at rest is encrypted at the database level. Access is restricted to authorised personnel on a strict need-to-know basis.
syok99 does not sell personal data to third parties. Data is shared only with licensed payment processors, KYC/AML verification providers, game content providers, and regulatory authorities as required by law.
You have the right to access, correct, and request deletion of your personal data held by syok99, subject to regulatory retention obligations. Requests can be submitted to our support team via live chat or email.
syok99 uses essential and analytical cookies to maintain session security and improve platform performance. No cross-site tracking or advertising cookies are placed without your consent.
syok99 may send you promotional emails and SMS notifications about offers and platform updates. You can opt out at any time via your account notification settings or by contacting support — plain text email shown in the footer.
syok99 (the "Platform", "we", "us", "our") is the data controller responsible for personal data collected through the syok99 website at syok99.app and all associated mobile and desktop interfaces. The Platform operates under international gaming authority oversight and is subject to applicable data protection obligations as a condition of its gaming licence.
By registering an account or using the syok99 Platform in any capacity, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
syok99 collects personal data in the following categories:
| Category | Examples | Collection Point |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, MyKad / passport number | Account registration, KYC verification |
| Contact Data | Email address, Malaysian mobile phone number, correspondence address | Account registration, profile updates |
| Financial Data | Payment method identifiers (e.g. TnG wallet ID, bank account last 4 digits), transaction history | Deposit, withdrawal, payment processing |
| Technical Data | IP address, device type, browser fingerprint, operating system, session timestamps | Automatic collection on Platform access |
| Usage Data | Games played, wagers placed, bet history, session duration, feature interactions | Continuous collection during active sessions |
| KYC Documents | Copies of national ID, utility bills, selfies for liveness verification | Identity and address verification process |
syok99 does not collect sensitive personal data such as biometric data, health information, or racial/ethnic origin data except where expressly required by applicable KYC regulations and disclosed to you at the point of collection.
syok99 uses collected personal data for the following purposes:
syok99 processes your personal data under the following legal bases:
syok99 does not sell, rent, or trade your personal data to any third party for commercial purposes. Personal data is shared only in the following circumstances:
All third-party service providers engaged by syok99 are required to handle personal data in accordance with applicable data protection law and to implement appropriate technical and organisational security measures.
syok99 retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, subject to the following minimum regulatory retention periods:
Upon expiry of the applicable retention period, data is securely deleted or anonymised in accordance with syok99's data destruction procedures.
syok99 implements the following technical and organisational security measures to protect your personal data:
Notwithstanding the above, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. In the event of a data breach affecting your rights and freedoms, syok99 will notify affected users within the timeframe required under applicable data protection regulations.
The syok99 Platform uses the following categories of cookies:
syok99 does not place third-party advertising or cross-site tracking cookies. You may control cookie preferences through your browser settings. Disabling strictly necessary cookies will impair your ability to use the syok99 Platform.
Subject to applicable law and regulatory exceptions, you have the following rights in respect of your personal data held by syok99:
To exercise any of these rights, contact the syok99 data protection team via live chat or at the email address listed in Section 14. syok99 will respond to verified requests within thirty (30) calendar days.
The syok99 Platform is strictly for individuals aged 21 years and above. syok99 does not knowingly collect personal data from individuals under the age of 21. If syok99 becomes aware that personal data has been collected from a minor, the account will be immediately suspended, all data will be deleted, and any deposits will be refunded to the payment source.
Parents and guardians who believe their child has registered on the syok99 Platform should contact support immediately for expedited account closure and data removal.
syok99 may transfer your personal data to server infrastructure and service providers located outside of Malaysia. Where such transfers occur, syok99 ensures that appropriate safeguards are in place — including data processing agreements with standard contractual clauses — to ensure that your personal data receives a level of protection equivalent to that provided under applicable Malaysian and international data protection standards.
syok99 may contact you by email or SMS with information about new games, promotional offers, bonus credits, and platform updates. Marketing communications are sent only where you have provided consent or where syok99 has a legitimate interest in informing existing players about directly relevant services.
You may opt out of marketing communications at any time by:
Opting out of marketing communications will not affect transactional emails such as deposit confirmations, withdrawal notifications, or account security alerts.
syok99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, Platform features, or data processing practices. When material changes are made, syok99 will notify registered players by email and by displaying a notice on the Platform at next login. The "Last Updated" date at the top of this Policy indicates the most recent revision. Your continued use of the syok99 Platform following the effective date of any amendment constitutes acceptance of the revised Policy.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by syok99, please contact us through the following channels:
syok99 aims to respond to all data protection enquiries within thirty (30) calendar days of receipt of a verified request.
syok99 takes your privacy seriously — 256-bit SSL, strict data minimisation, and zero data selling to third parties. Sign in to your account and play with confidence across 1,200+ games.
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